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RETURN & EXCHANGE
We’re confident you’ll love our products once you get them in your hands. And we want you to have that confidence in our products too, even before you try them.
However, RETURNS are accepted on all unworn, undamaged items within 15 days of the purchase date. Original packaging is required.
Please, read carefully and just follow these steps -RETURN instructions below:
Let us know:
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Quoting your Order number,
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Reason for the return
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whether you’d like a Refund or Store credit.
On domestic orders, we offer 15-day free returns for store credit in original condition (unworn, unsoiled, with the box and all tags attached).
For a refund back to the original payment method, a $5 return shipping fee will apply.
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We’ll check that it’s all in order, and we’ll process the refund ASAP (excluding return shipping costs) via your original payment method.
Please note that there will be a $10 charge if you fail to return the item(s) back with its original packaging.
Free necklace and/or free bracelet must be returned with a qualifying purchase or value of the gift(s).
Please note we can’t offer refunds on sale items, but we are happy to exchange sizes or issue store credit. This includes items purchased through online specials, sales, and discount codes.
*This does not include your 20% newsletter sign-up code.
If you paid with PayPal, they may cover your return postage fees.
No exchanges or returns for international orders.
EXCHANGES
If the sizing is not quite right, we can exchange the item (or provide store credit if that size is sold out).
Please just follow these steps:
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Quoting your Order number,
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Reason for the return
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whether you’d like a Refund or Store credit.
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On domestic orders, we offer 15-day free returns for store credit in original condition (unworn, unsoiled, with the box and all tags attached).
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We’ll check that it’s all in order, and we’ll process the exchange ASAP (excluding return shipping costs) via your original payment method.
WHAT HAPPENS IF I RECEIVE A FAULTY ITEM?
Wow! We hardly ever miss a sneaky fault slipping through our strict quality control.
If we did, contact us straight away (quoting your order number) and we’ll fix it up for you ASAP!
Just apply within 15 days of your order and we’ll happily send you a replacement or store credit.
Don’t worry; we’ll cover the costs (including return postage).
Please Note: We are not held liable for any address errors the customer inputs at checkout.
Our lifetime warranty refers only to product tarnishing, should you find any tarnishing we will happily replace the product for you.
Although our products undergo rigorous testing in the unlikely event If your item is to be damaged or broken, we offer a 30 day period for product replacements subject to terms & conditions.
BUILD YOUR BOX – REFUND & EXCHANGE POLICY.
If for any reason, you are not 100% satisfied with your purchase of the jewelry box, don’t worry. We have a number available for you.
Exchanges: If you want to make an exchange for a different item or different size, we will be more than happy to do this for you. Please return the unwanted item in its original condition & contact our customer service team with your order number and which item you would like to exchange for. Once we have received the return, we will send out your exchange.
Refunds: We can only process a refund if the whole jewelry box is returned with all items in their original condition. Unfortunately, if the order is only part returned, we will be unable to process any refunds.
Should you have any queries please contact our customer service: info@velowe.com
BUY 2 GET 1 FREE & PART RETURNS:
Should a purchase be made with the buy 2 get 1 free promotion & you wish to only return part of the order please note any refunds will be calculated in line with the promotion.
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A partial refund will be given should the full order not be returned.
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A full refund will be given should all the items be returned in the correction condition.
